I began my request for a refund with True North in September 2017. A November 2017 email response from True North offered to refund $1,118.43 representing the paid amount greater than 10% (which should have returned this immediately). The email stated True North retains the initial 10% contract deposit. I responded requesting a breakdown of the expenses as they seem exorbitant. Especially since we only went as far as the design stage.
I sent another email in January 2018 stating my disappointment and said I would write a detailed explanation of what has occurred for online reviews/comments.
True North responded with the following: “Rob Wrightman, our CEO, has read your email and the intention of your slandering True North Log Homes. Ultimately, we will use your email against you in order to protect our reputation.”
I signed the Sales Agreement and legally they can keep my 10% deposit. But I believe their actions are ethically and morally bankrupt. They hold onto a deposit with an iron grip even though they most likely do not incur much cost.
Before signing any contract or handing over your deposit these may be factors you want consider. There are other companies who have just as good log home packages who are kinder and more respectful to deal with.